Welcome to ConsultOnline

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21st Century Public Consultation


As local residents increasingly communicate online, it has become increasingly popular to consult online.

Comprehensive and controlled, cost effective, and highly regarded by local authorities, ConsultOnline enables you to reduce spending on exhibitions, newsletters and public meetings by offering a service which is accessible, enjoyable and reaches new audiences.

ConsultOnline’s excellent monitoring, reporting and analysis systems produce thorough and reliable consultation reports. Which is how this new web-based service can substantially increase support for proposals and reduce the likelihood of resubmission of planning applications and appeals.

From experts in consultation both on and offline, ConsultOnline’s web-based consultation service – combined with our expertise in public affairs and traditional methods of engagement – is the answer to all future consultations.

Contact us to find out more.

News 16 June 2020: Penny Norton’s work with The Consultation Institute on engaging on climate change

News 20 March 2020: Regulation of Extractive Industries: Community Engagement in the Arctic which includes a chapter by Penny Norton on Achieving Excellence in Public Participation and Consultation is published

News 1 November 2019: Penny Norton contributes a chapter on Effective Communication through Consultation for the book Communicating Construction: insight, experience and best practice, to be published by Routledge in 2020.

News 22 March 2019:  Penny Norton speaks at the TCPA seminar Getting Public Participation Right

News 8 May 2018:  Penny Norton joins The Consultation Institute to raise standards in public consultation and community engagement in planning

News 6 February 2018The book tour goes to Belfast

News 10 October 2017:  A very positive book review in Planning in London

News 6 July 2017:  Public Consultation and Community Involvement in Planning: launch event Tuesday 11 July

News 12 June 2017: Penny Norton’s book Public Consultation and Community Involvement in Planning: a twenty-first century guide is now available to buy online from Routledge and Amazon.  Find out more about the book and read the experts’ comments here.

News 19 November 2016:  Penny Norton’s book Public Consultation and Community Involvement in Planning: a twenty-first century guide is complete and is due to be published by Routledge in June 2017. Follow us on Twitter and view our Consultation Hub for comment and advice on consultation in the meantime.

News 2 March 2016: The first CommunitiesOnline client website is launched, for Essential Living’s Berkshire House.  Find out more on the Consultation Hub.

News 21 May 2015:  Read about the new multi-location consultation website which is a very cost effective tool for developers running more than one consultation